Rob
Button
Visitor Experience Assistant
Hello
Here's who I am & what I do
Hi! My name is Rob, and my passion in life is TV and Radio, but right now I work at the world famous Chatsworth House. Helping and guiding the many thousands of guests and making sure they have the best expeirence possible, and excelling their expectations
Resume
Experience
November 2019 - Present
Visitor Experience Assistant
Chatsworth House
Bakewell
The Devonshire Group
I am working at Chatsworth House as a ‘Visitor Experience Assistant’. This means I work on the ticket desk, selling house & garden tickets and processing pre-booked tickets whilst also upselling gift aid and..
November-December 2020
Bookings Team
Chatsworth House
Bakewell
The Devonshire Group
Part time I assisted the bookings team in contacting customers and processing refunds during the 2020 pandemic. This included working with and having an intimate knowledge of the bookings and membership management software: The Access Group’s ‘Gamma’ system. This was a very responsible role due to the job requiring me to take card information from customers and deal with large amounts of digital money
April 2021 - May 2022
Newsreader
Peak Radio
Chesterfield
Peak Media Group
I am the news reader for the local news on Peak Radio, a brand new radio station based in Chesterfield delivering local content radio to Derbyshire and East Staffordshire. In addition to reading the news, I research and write the bulletins. I have been involved...
February - September 2020
Events Team
Peak FM & Greatest Hits Radio (North Derbyshire)
Chesterfield
Bauer Media Group
I was part of the events team for Peak FM, a local radio station based in Chesterfield, Derbyshire (which was part of the Wireless Group, now Bauer Media). This meant I was the “face of the station” meeting people and encouraging them to listen and take part in local events and activities. I thoroughly...
January 2019 - Present
Freelance Web Designer and Branding Consultant
Button Branding
I am currently working part-time as a web designer and branding consultant. My major current client is a law firm specialising in licensing, I have created a new brand identity and a modern responsive website for them, which have both resulted in positive feedback and doubled the online traffic flow.
March 2020 - Present
Webinar Services
Button Branding
I have been contracted by the law firm to take the technical lead on setting up and managing a series of webinars. When these are running, I provide the technical support for the delegates who are attending the course. This involves: talking them through any technical difficulties that they may be experiencing; and enabling them to participate. I have also created a booking system for the special events that clients use to book their place. I have subsequently also hosted these webinars.
October 2018 – June 2019
Vision Mixer & Director
Melodic Caring Project UK
United Kingdom
I was lucky enough to have work experience with the Melodic Caring Project (or MCP) which Live-streams concerts and gigs to terminally ill children and adults across the world. I worked on 5 concerts including Lucy Spraggan, Jools Holland & Becky Hill....
April 2018 - November 2019
Sales Assistant
Mountain Warehouse
Peak Shopping Village, Rowsley
The Devonshire Group
I worked there part time at weekends as Chief Sales Assistant. Within the role I advised customers with their choice of products involving use of the online order systems for delivery at customers’ homes. I was fully trained to complete customer purchases using the point of sales system (POS). ...
June 2017 - April 2018
Radio Presenter & Producer
Spire Radio
Cheterfield
I was given the chance to be on Spire Radio (A local station in Chesterfield) as work experience with a group of friends, I was the Executive Producer, which meant I was running the show, getting content together (i.e. songs, jingles.) and making sure the show ran smoothly, I enjoyed my time there because I enjoy radio anyway and to be given the chance to be on it was fantastic.
June 2017 - April 2018
Waiter
Grouse & Claret
Rowsley
Marston's PLC
I started as a glass collector and dishwasher. I then progressed to be a food runner (taking food from the kitchen to customer’s tables). Then I was fully trained as a Front of House Waiter. This job involved: greeting and seating customers; taking drink orders...
July 2016
Shadowing Student (Work Experience)
Rutherford Appleton Laboratory
Whilst at school I took part in the work experience programme and I shadowed a world-renowned scientist around the laboratory, and he taught me a lot about particle acceleration and muon division. I also experienced working in a large, world leading organisation.
Volunteering
2019 - Present
Technical Manager
Reel Rowsley Cinema
Rowsley Village Hall
I was a Founding Member of the “Reel Rowsley Community Cinema”, which provides a monthly screening of recent films in Rowsley Village Hall. On screening days my role includes, setting up the projector, Bluray reader and sound system, as well as being in chargee of the online booking system for...
2017 - 2019
Student Council Representative
Chesterfield College
I was Student Council Representative for two successful terms during which I helped to organise 2 trips for the whole department: one to New York; and one to the BBC MediaCityUK tour in Salford. I also brought in new equipment for the department...
2017 - 2019
Scouts Young Leader Award
1st Bakewell Scouts
During my time as part of the leading team at the Bakewell Scout Group I completed the “Young Leader Training” Award. This is an opportunity for people under the age of 18 to undertake Scout leader training and develop leadership and management skills. These are valuable and applicable in any situation.
2015 - 2019
Scout Leader
1st Bakewell Scouts
After progressing through Beavers, Cubs & Scouts myself and earning a Chief Scouts Gold Award (the highest award in the scouting section). I then volunteered at my local Beaver (Scout) Group as a young leader and did this for 4 years, and I gained my Young Leader Award. During that period, I was also in charge of their Social Media and OSM (Online Scout Manager).
2012 - 2016
Bakewell Youth Theatre
Bakewell
I was a member of my local youth theatre for 4 years and took part in several productions. I played 2 main characters, and a number of supporting roles. This developed my performing abilities and developed my skills at public speaking.
Professional skillset
I have a wealth of experience in customer facing roles including hospitality, retail, visitor attractions and events hosting.
In addition, I have extensive experience with computer technology including: PCs; Macs; iOS; Android OS. I am also highly experienced with Point of Sale (POS) systems and money handling.
I am empathetic, adaptable, confident, articulate, reliable and well presented. I have been called a very good ‘people person’, I am approachable, confident about meeting new people and am very comfortable in any customer facing role.